Our aim at BPFM is to make the management of your facilities seamless and professional. We concentrate on managing your estate and free you up to concentrate on your business and maximise your profitability.
Our vision is to offer all of our client’s flexible, innovative and tailored facilities management solutions, whilst at the same time offering guaranteed budgetary adherence and exceptional customer satisfaction.
Our large and varied client base incorporates leading business names including FTSE-listed companies. We provide national facilities management solutions to all industry sectors, including Retail, Leisure, Commercial and Health. Our services cover multi- site estates, single site buildings, out of town premises as well as hotels and offices.
Our 24/7 Customer Service Centre manages a range of Reactive, Planned & Soft Services and our clients view the FMS team as an extension of their own facilities department.
We control a wide range of planned and reactive, hard and soft FM services, including preventive programmes to meet best practice and statutory requirements.
We work open book with all of our clients, providing total transparency and reassurance with regard to expenditure and performance
Our reporting solutions allow you to know exactly where you are at any given moment.
Key to our service delivery is our 24/7 web-based help desk, which enables total supply chain management encompassing performance, cost and budgetary control.
Control is maintained by transparent review reporting and bespoke management feedback structured to suit your needs and your team’s requirements.
By operating and publishing a variety of key performance indicators, we ensure service levels are continuously maintained, enhanced and, if required, remedied.
Our full range of building fabric maintenance services are performed by either dedicated site-specific handymen or using our mobile network who will visit you at short notice.
Maintaining a building is far from easy. Anything but. Why spend your valuable time dealing with it when we can take care of everything for you? We pride ourselves on understanding your business, your needs and providing you with the correct level of support. You could be faced with a whole range of issues. Anything from broken windows to a leaking roof, and time and again, something more demanding, like a burst pipe.
We realise you need minimum disruption during working hours. So, to reduce problems for your staff or customers and minimise interruptions, we’ll always try to schedule our work during appropriate times.
Our services can be provided as part of an integrated maintenance solution, combining fabric with mechanical and electrical maintenance, or as a stand-alone service. The choice is entirely yours and can include, surveys, inspections, roof repairs, brickwork, plumbing, door/lock repairs, stair repairs, drainage, ceiling tiles, redecoration, carpeting, glazing repairs, carpentry work and furniture and fittings repair & maintenance.
We know how much thought, effort and money that you invest in your workspace, so it’s essential that our cleaning services are visibly proactive and are designed to create an environment which reflects the highest standards. By providing a high quality cleaning service, this means you are providing a clean, hygienic and better workspace for your employees and your visitors to the building.
With a vast knowledge and experience of delivering cleaning and environmental services within premium corporate environments, we design our services to reflect this. To achieve this, we take a proactive approach to services, to make sure your workspace always shines.
We insist on high quality services. This is achieved through consistently high levels of service and a proactive approach to monitoring standards using the latest technologies and equipment.
We provide a comprehensive range of cleaning and environmental services including: cleaning, window and high level access cleaning, specialist hygiene cleaning and sparkle clean, washroom services, pest control, waste management and recycling services.
Keeping your premises secure is an essential responsibility, but discrete service and a great welcome is also important. Your front of house security element should complement the welcome to your business. A great reception service should be complemented by an outstanding security experience and this is where we believe we can make a clear difference.
Our approach is to provide front of house services in line with the customer journey ensuring it is part of the workspace experience. Delivering a great reception service is critical to creating the right experience and the security presence should be part of this arrival process. Alongside this we also deliver back of house security to ensure your buildings are monitored and protected at all times.
The BPFM approach is to map the customer journey from start to finish. A smile goes a long way. So by understanding that the first impression is so often made by the security guard at the entrance to your property, we can make sure that your people and visitors always feel that they are safe, secure and welcomed into your workspace.
Security services provided as part of our contracts include; manned guarding, CCTV monitoring and control room, visitor and access systems, deliveries/loading bay, car park patrol, key holding and loss prevention.